Returns & Exchanges
At Hearts Direct, we want you to be fully satisfied with your athletic gear, which is why we offer a 30-day hassle-free return policy on all unworn and unwashed items. Whether the fit isn't right or you've changed your mind, we are committed to getting you back in the game with the right equipment.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all hangtags and protective equipment liners are still attached.
Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing